Shipping policies

Shipping Policy

Thank you for shopping with Fitness star! We want to ensure that your shopping experience is as seamless and satisfying as possible. Below is an overview of our shipping policy to provide clarity on how we handle orders from the moment you place them until they arrive at your doorstep.

Processing Time

  • Orders are processed within 1–3 business days of receiving your order, excluding weekends and holidays.
  • You will receive an email confirmation with your order details once your purchase has been successfully placed.
  • You will also receive a shipment notification with tracking information once your order has been shipped.

Shipping Methods & Delivery Time

We offer several shipping options to accommodate your needs. The delivery times vary depending on the shipping method selected and your location.

  • Standard Shipping: Typically arrives in 5–7 business days.
  • Expedited Shipping: Typically arrives in 2–3 business days.
  • Express Shipping: Typically arrives in 1–2 business days.

Please note that delivery times may vary due to factors such as weather conditions, holidays, or logistical issues. We strive to ensure timely delivery, but these circumstances are beyond our control.

Shipping Rates

  • Shipping costs are calculated based on the weight of your order, the shipping method chosen, and the destination address.
  • You can view the shipping rates before finalizing your purchase during checkout.

International Shipping

  • We currently offer international shipping to select countries. Please note that customs fees, duties, and taxes may apply based on your country’s regulations.
  • International orders may take longer to process and deliver, with delivery times typically ranging from 7–21 business days, depending on the destination.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can track your order status on our website or through the carrier’s tracking portal.

Address Accuracy

Please ensure that the shipping address provided is accurate and complete. Fitness star is not responsible for any delays, delivery issues, or lost packages caused by incorrect or incomplete addresses.

Lost or Damaged Items

In the unlikely event that your package is lost or damaged in transit, please contact us immediately at fitnessstar.store with your order number and details of the issue. We will assist you in filing a claim with the carrier or, if eligible, arranging a replacement or refund.

Shipping Restrictions

  • We do not ship to P.O. boxes.
  • Certain products may have shipping restrictions due to size or weight limitations.

Returns & Exchanges

Please refer to our Return & Exchange Policy for information on how to return or exchange an item.

If you have any questions or need further assistance, please don’t hesitate to reach out to our customer service team at Alexander@fitnessstar.store We’re here to help!